911 Call Taker: Fast, Precise Emergency Support

Public Safety Dispatch Network; Belleville (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Belleville, NY. You will be the first point of contact for emergencies, asking focused questions and documenting information for response coordination.

Typical duties include answering calls, confirming incident locations, entering data into dispatch software, and providing pre-arrival instructions within training. Strong listening and typing skills are essential; a high school diploma is required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills.
• Clear verbal communication and ability to follow procedures.
• Public safety or customer service experience preferred but not required.

Responsibilities

• Answer emergency and nonemergency calls.
• Confirm location and callback information.
• Enter details into call-processing software.
• Forward incident information promptly to dispatch.
• Provide authorized pre‑arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Belleville, NY. You will be the first point of contact for emergencies, asking focused questions and documenting information for response coordination.

Typical duties include answering calls, confirming incident locations, entering data into dispatch software, and providing pre-arrival instructions within training. Strong listening and typing skills are essential; a high school diploma is required.