911 Call Taker – Fast-Impact Emergency Communications

Regional 911 Intake Solutions; United (PA); On-site; USD 35,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for Crabtree, PA to answer emergency and non-emergency lines, verify locations, and document details for dispatch.

The role involves rotating shifts, training, and in-house assessments; strong listening, accurate typing, and clear verbal communication are essential. Prior dispatch experience is helpful but not always required.

Prepare for a thorough hiring process with background checks, training, and certifications where applicable.

Qualifications

• Employers commonly require a high school diploma or recognised equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorised pre-arrival instructions only within training and certification

Skills

Customer service

Phone support

Public safety

Typing accuracy

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for Crabtree, PA to answer emergency and non-emergency lines, verify locations, and document details for dispatch.

The role involves rotating shifts, training, and in-house assessments; strong listening, accurate typing, and clear verbal communication are essential. Prior dispatch experience is helpful but not always required.

Prepare for a thorough hiring process with background checks, training, and certifications where applicable.