911 Call Taker: Critical Emergency Communications

Public Safety Dispatch Network; Luttrell (TN); In loco; USD 40.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Public Safety Dispatch Network seeks 911 Call Takers in Luttrell, TN. The role involves answering emergency and nonemergency lines, confirming locations and caller details, and documenting information for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent, with customer service or public safety experience helpful. Training, background checks, and certifications are highlighted in the official vacancy.

Competenze

• High school diploma or equivalent required; dispatch experience not always required.
• Customer service or telephone support experience may help, especially for public safety roles.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Conoscenze

Active listening

Typing

Verbal communication

Structured procedures

Formazione

High School Diploma or equivalent

Strumenti

Dispatch software

Call-processing software

Descrizione del lavoro

Public Safety Dispatch Network seeks 911 Call Takers in Luttrell, TN. The role involves answering emergency and nonemergency lines, confirming locations and caller details, and documenting information for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent, with customer service or public safety experience helpful. Training, background checks, and certifications are highlighted in the official vacancy.