911 Call Taker — Fast-Paced Emergency Communications

National Public Safety Careers; Richlands (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Richlands, NC. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch.

You will work within established procedures and training to assist callers with crucial information and safety instructions. Responsibilities include data entry into dispatch software, rapid information relay, and adherence to language-access and accessibility resources.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Richlands, NC. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch.

You will work within established procedures and training to assist callers with crucial information and safety instructions. Responsibilities include data entry into dispatch software, rapid information relay, and adherence to language-access and accessibility resources.