911 Call Taker – Fast, Critical Emergency Support

National Public Safety Careers; Pontiac (MI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Pontiac, MI seeks 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, document caller information, and feed data into dispatch software to support rapid response.

Applicants typically hold a high school diploma or GED; previous public safety or customer service experience helps. Training and certifications will be provided by the employing agency.

Qualifications

• High school diploma or GED required or equivalent.
• Public safety or customer service experience beneficial but not required.
• Strong listening, typing, and clear verbal communication skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Questioning technique

Computer literacy

Education

High school diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers in Pontiac, MI seeks 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, document caller information, and feed data into dispatch software to support rapid response.

Applicants typically hold a high school diploma or GED; previous public safety or customer service experience helps. Training and certifications will be provided by the employing agency.