911 Emergency Call Taker — 24/7 Shifts

Regional 911 Intake Solutions; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in De Ruyter, NY to handle emergency and nonemergency lines. You will collect caller details, confirm incident locations, and document information in dispatch software, supporting rapid response.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Prior customer service is a plus; training will cover all required protocols.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Ability to follow structured procedures.
• Customer service or call center experience preferred.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Verify incident location and caller contact details.
• Document information in call-processing software.
• Relay incident data promptly to dispatch.
• Provide pre-arrival instructions within training.
• Coordinate with relevant agencies as needed.

Skills

Active listening

Clear verbal communication

Typing speed

Crisis de-escalation

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in De Ruyter, NY to handle emergency and nonemergency lines. You will collect caller details, confirm incident locations, and document information in dispatch software, supporting rapid response.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Prior customer service is a plus; training will cover all required protocols.