911 Call Taker & Emergency Dispatcher — Immediate Impact

Public Safety Dispatch Network; Teays Valley (WV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Job summary

Public Safety Dispatch Network is seeking qualified individuals to join the emergency communications team in Teays Valley, WV. The role focuses on taking 911 calls, verifying locations, and relaying critical information to dispatch functions with calibrated procedures.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured processes. Training and certifications will be provided as required by the agency.

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service or public safety may be helpful but not always required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking qualified individuals to join the emergency communications team in Teays Valley, WV. The role focuses on taking 911 calls, verifying locations, and relaying critical information to dispatch functions with calibrated procedures.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured processes. Training and certifications will be provided as required by the agency.