911 Call Taker: Calm, Precise Public Safety Support

Public Safety Dispatch Network; Central Point (OR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Central Point, Oregon. This role involves taking emergency and nonemergency calls, verifying locations and contact details, and documenting information for dispatch coordination.

Training and certifications are required to perform duties and maintain privacy and safety standards. Successful candidates typically have a high school diploma or equivalent and may bring prior customer service or dispatch experience.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, typing, and verbal communication skills are essential.
• Customer service or dispatch experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instruction and guidance within training and certification scope.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Customer service experience (helpful)

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Central Point, Oregon. This role involves taking emergency and nonemergency calls, verifying locations and contact details, and documenting information for dispatch coordination.

Training and certifications are required to perform duties and maintain privacy and safety standards. Successful candidates typically have a high school diploma or equivalent and may bring prior customer service or dispatch experience.