Emergency Communications Operator (911 Call Taker)

Public Safety Dispatch Network; Town of Parishville (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Parishville, NY seeks 911 Call Takers to handle incoming emergency and nonemergency calls, verify incident locations, and document details for dispatch teams. The role supports 24/7 operations in a public safety communications center.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear communications, and the ability to follow structured procedures. Training and certifications are required for authorized pre-arrival instructions.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Parishville, NY seeks 911 Call Takers to handle incoming emergency and nonemergency calls, verify incident locations, and document details for dispatch teams. The role supports 24/7 operations in a public safety communications center.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear communications, and the ability to follow structured procedures. Training and certifications are required for authorized pre-arrival instructions.