911 Call Taker - Emergency Communications Specialist (Training)

Public Safety Dispatch Network; Lewisville (OH); On-site; USD 38,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network is seeking dedicated 911 Call Takers in Lewisville, OH. You will collect essential information, verify location, and document details for responders, working in a high-stakes public safety environment.

Training is provided; some vacancies accept applicants without dispatch experience. Candidates should have strong listening, accurate typing, and clear verbal communication, plus the ability to follow structured procedures and work rotating shifts as needed.

Qualifications

• High school diploma or equivalent is commonly required.
• Previous customer service or public safety experience may be helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network is seeking dedicated 911 Call Takers in Lewisville, OH. You will collect essential information, verify location, and document details for responders, working in a high-stakes public safety environment.

Training is provided; some vacancies accept applicants without dispatch experience. Candidates should have strong listening, accurate typing, and clear verbal communication, plus the ability to follow structured procedures and work rotating shifts as needed.