911 Call Taker: Impactful Emergency Communications

Public Safety Dispatch Network; Lewisburg (KY); On-site; USD 28,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Lewisburg, KY seeks 911 Call Takers to be the first contact for emergencies. You will ask focused questions, verify location, and document details for coordinated response.

Call takers may work varied shifts, including nights and weekends. Candidates should have a high school diploma, strong listening, accurate typing, and clear verbal communication, with training and certifications provided.

Qualifications

• High school diploma or recognized equivalent is typically required.
• Customer service, telephone support, or public safety experience is helpful but not required for some vacancies.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Lewisburg, KY seeks 911 Call Takers to be the first contact for emergencies. You will ask focused questions, verify location, and document details for coordinated response.

Call takers may work varied shifts, including nights and weekends. Candidates should have a high school diploma, strong listening, accurate typing, and clear verbal communication, with training and certifications provided.