911 Call Taker – Emergency Communications Specialist (24/7)

National Public Safety Careers; Pottersville (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers in Pottersville, NY is seeking 911 Call Takers to respond to emergency inquiries and coordinate with dispatchers. You will verify locations, collect caller information, and document details for rapid response.

Successful candidates typically have strong listening skills, accurate typing, and clear verbal communication. Training, certifications, and background checks are required for eligibility, with varied shifts including nights and weekends.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience helpful.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Accurate typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Pottersville, NY is seeking 911 Call Takers to respond to emergency inquiries and coordinate with dispatchers. You will verify locations, collect caller information, and document details for rapid response.

Successful candidates typically have strong listening skills, accurate typing, and clear verbal communication. Training, certifications, and background checks are required for eligibility, with varied shifts including nights and weekends.