Emergency 911 Call Taker - Fast-Paced Public Safety

National Public Safety Careers; Ceresco (NE); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Resumo da oferta

National Public Safety Careers invites applications for 911 Call Taker positions in Ceresco, NE. This on-site role involves taking emergency calls, verifying locations, and entering data in dispatch software as part of a coordinated public safety response.

Applicants typically need a high school diploma or equivalent; related customer service experience is helpful. Training, background checks, and potential shift variability are part of the employment process.

Qualificações

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Conhecimentos

Active listening

Accurate typing

Clear communication

Customer service

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

National Public Safety Careers invites applications for 911 Call Taker positions in Ceresco, NE. This on-site role involves taking emergency calls, verifying locations, and entering data in dispatch software as part of a coordinated public safety response.

Applicants typically need a high school diploma or equivalent; related customer service experience is helpful. Training, background checks, and potential shift variability are part of the employment process.