911 Call Taker — Emergency Dispatcher

National Public Safety Careers; McIntosh (AL); On-site; USD 42,000 - 58,000; Full time

Job summary

National Public Safety Careers seeks qualified individuals for 911 call-taker roles in MC Intosh, FL. The position handles incoming emergency and nonemergency calls, verifies locations, and relays critical information to dispatch teams.

Strong listening, accurate typing, clear verbal communication, and adherence to structured procedures are essential. Applicants should be prepared for rotating shifts, nights, weekends, and overtime as call-taking services operate around the clock.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Follow procedures

Education

High school diploma

Equivalent

Job description

National Public Safety Careers seeks qualified individuals for 911 call-taker roles in MC Intosh, FL. The position handles incoming emergency and nonemergency calls, verifies locations, and relays critical information to dispatch teams.

Strong listening, accurate typing, clear verbal communication, and adherence to structured procedures are essential. Applicants should be prepared for rotating shifts, nights, weekends, and overtime as call-taking services operate around the clock.