911 Call Taker: Emergency Communications Pro

National Public Safety Careers; Little York (NY); Presencial; USD 40 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

National Public Safety Careers is seeking 911 Call Takers in Little York, NY. The role focuses on handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems.

Training will cover approved questions, instructions, and appropriate information handling to ensure rapid response by the right teams. Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualificações

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and maintain calm under pressure.

Responsabilidades

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions as trained.
• Use language-access resources when needed and follow accessibility guidelines.
• Provide authorized pre-arrival instructions within training.

Conhecimentos

Listening comprehension

Accurate typing

Verbal communication

Formação académica

High school diploma or equivalent

Ferramentas

Call-processing software

Descrição da oferta de emprego

National Public Safety Careers is seeking 911 Call Takers in Little York, NY. The role focuses on handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems.

Training will cover approved questions, instructions, and appropriate information handling to ensure rapid response by the right teams. Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.