911 Call Taker: Answer Emergencies & Help Lives

Public Safety Dispatch Network; Gilbertsville (PA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Gilbertsville, PA seeks 911 Call Takers to field emergency and nonemergency calls. You will verify locations, gather caller information, and input data into dispatch software, supporting responders with clear, concise instructions.

Applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and background checks are required, with shifts that may include nights, weekends, and

Qualifications

• High school diploma or recognized equivalent required.
• Some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Gilbertsville, PA seeks 911 Call Takers to field emergency and nonemergency calls. You will verify locations, gather caller information, and input data into dispatch software, supporting responders with clear, concise instructions.

Applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and background checks are required, with shifts that may include nights, weekends, and