911 Call Taker – Emergency Communications Specialist

National Public Safety Careers; Gilbert Creek (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certifications

Job summary

National Public Safety Careers in the United States is seeking 911 Call Takers in Gilbert to join a responsive public safety team. You will greet callers, gather essential information, and relay details to responders while following established protocols.

Candidates typically have a high school diploma, good listening and typing skills, and the ability to work shifts as required. Training and certifications will be provided to prepare you for the role and ensure privacy and accuracy in all

Qualifications

• Public safety or dispatch experience may help, but vacancies may accept applicants without dispatch experience.
• Strong listening and typing skills required.
• Ability to follow structured procedures and pass required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers in the United States is seeking 911 Call Takers in Gilbert to join a responsive public safety team. You will greet callers, gather essential information, and relay details to responders while following established protocols.

Candidates typically have a high school diploma, good listening and typing skills, and the ability to work shifts as required. Training and certifications will be provided to prepare you for the role and ensure privacy and accuracy in all