911 Call Taker

Public Safety Dispatch Network; Gadsden (TN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Public Safety Dispatch Network in Gadsden, TN is seeking a meticulous 911 Call Taker to handle emergency and non-emergency lines, confirm locations, and document details for responders. You will follow structured call scripts, use dispatch software, and relay critical information promptly.

Successful candidates typically have a high school diploma, strong listening skills, fast typing, and clear communication. Training, background checks, and certifications may be required by the agency.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller callback information.
• Ask approved questions to identify nature and urgency.
• Enter details into dispatch software accurately and promptly.
• Forward incident information to the appropriate dispatch function.
• Guide callers with essential questions and instructions.
• Use language-access resources as needed.

Skills

Customer service

Active listening

Typing accuracy

Education

High school diploma or equivalent

Job description

Position Details

• Duty Location: {airport_name}, Gadsden, TN


• Employer: The hiring emergency communications agency identified in the official vacancy


• Pay: {salary_min}–{salary_max} per year


• Schedule: {work_schedule}


• Appointment Type: {appointment_type}


• Who May Apply: {who_may_apply}


• Application Deadline: {closing_date}

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response.

In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

What You May Do

• Answer incoming emergency calls and assigned nonemergency lines


• Confirm the incident location and caller’s callback information


• Use approved questions to identify the nature and urgency of the situation


• Enter accurate details into call-processing or dispatch software


• Forward incident information promptly to the appropriate dispatch function


• Help distressed callers focus on essential questions and instructions


• Use approved language-access and accessibility resources when needed


• Provide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment

• Meet agency-specific employment eligibility and age requirements


• Complete required background checks and hiring assessments


• Complete additional screening identified in the announcement


• Successfully complete call-taking training and performance evaluations


• Obtain applicable certifications within the required timeframe


• Protect caller privacy and confidential incident information

Work Environment and Physical Requirements

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits

• health insurance


• retirement contributions


• paid leave


• employee-assistance programs


• continuing training

Start preparing for 911 Call Taker opportunities in Gadsden.