911 Call Taker & Emergency Communications Specialist

National Public Safety Careers; Clint (TX); On-site; USD 35,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Clint, TX. Responsibilities include handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems. Training is provided for required certifications and duties vary with shift patterns.

Candidates typically need a high school diploma or equivalent; prior customer service or public safety experience is helpful. Assessments are agency-specific, with background checks and training required.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or public safety experience is helpful.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker in Clint, TX. Responsibilities include handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems. Training is provided for required certifications and duties vary with shift patterns.

Candidates typically need a high school diploma or equivalent; prior customer service or public safety experience is helpful. Assessments are agency-specific, with background checks and training required.