911 Call Taker & Emergency Communications Operator

Public Safety Dispatch Network; Sterling Heights (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Sterling to handle emergency and nonemergency calls. You will verify locations, gather caller information, and input data into dispatch software.

The role requires strong listening, typing, and communication skills, with training provided for certifications and protocols. The position supports 24/7 operations with rotating shifts and adherence to confidentiality standards.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or public safety helps.
• Strong listening and typing skills; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Sterling to handle emergency and nonemergency calls. You will verify locations, gather caller information, and input data into dispatch software.

The role requires strong listening, typing, and communication skills, with training provided for certifications and protocols. The position supports 24/7 operations with rotating shifts and adherence to confidentiality standards.