911 Call Taker & Emergency Communications Operator

Public Safety Dispatch Network; Dearing (GA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Dearing is seeking a 911 Call Taker to listen carefully, ask focused questions, confirm locations, and document information for responders. You may work in centers where call taking is separate or combined with radio dispatch, depending on the agency.

The role requires staying calm under pressure and following established procedures. Typical duties include handling 911 and nonemergency calls, entering data into dispatch software, and aiding callers with

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience is helpful but not required.
• Strong listening, typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Dearing is seeking a 911 Call Taker to listen carefully, ask focused questions, confirm locations, and document information for responders. You may work in centers where call taking is separate or combined with radio dispatch, depending on the agency.

The role requires staying calm under pressure and following established procedures. Typical duties include handling 911 and nonemergency calls, entering data into dispatch software, and aiding callers with