Emergency Communications Specialist - 911 Call Taker

Public Safety Dispatch Network; Village of Spring Valley (NY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certifications

Job summary

Public Safety Dispatch Network in Rockland is seeking 911 Call Takers to join a team that handles emergency and nonemergency lines with focused questioning and precise data entry. The role involves confirming locations, documenting details, and coordinating with dispatch teams to ensure rapid response.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Rockland is seeking 911 Call Takers to join a team that handles emergency and nonemergency lines with focused questioning and precise data entry. The role involves confirming locations, documenting details, and coordinating with dispatch teams to ensure rapid response.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.