911 Call Taker: Be the First to Help in Emergencies

Public Safety Dispatch Network; Rock (KS); On-site; USD 35,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network in Rock, KS seeks a 911 Call Taker to answer emergency lines, verify locations, and document critical details for dispatch. The role emphasizes accurate typing, active listening, and clear communication under pressure.

Effective candidates typically have a high school diploma and may benefit from prior public safety or customer service experience. Training and certifications are required before full performance.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension essential.
• Accurate typing and clear verbal communication required.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing software accurately.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training and certification.

Skills

Listening

Typing speed

Verbal communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Rock, KS seeks a 911 Call Taker to answer emergency lines, verify locations, and document critical details for dispatch. The role emphasizes accurate typing, active listening, and clear communication under pressure.

Effective candidates typically have a high school diploma and may benefit from prior public safety or customer service experience. Training and certifications are required before full performance.