911 Call Taker & Dispatcher - Emergency Communications

Regional 911 Intake Solutions; Louann (AR); Sur place; USD 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Louann, AR seeks 911 Call Takers to listen carefully, confirm locations, and document information for responders. The role may involve rotating shifts, including nights and weekends, depending on staffing and agency needs.

Applicants typically need a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be required, with background checks and assessments conducted

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful.
• Strong listening, accurate typing, and clear verbal communication.
• Follow structured procedures and complete required assessments.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Connaissances

High school diploma

Customer service

Active listening

Typing speed

Verbal communication

Formation

High school diploma or GED

Outils

Call-processing software

Description du poste

Regional 911 Intake Solutions in Louann, AR seeks 911 Call Takers to listen carefully, confirm locations, and document information for responders. The role may involve rotating shifts, including nights and weekends, depending on staffing and agency needs.

Applicants typically need a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be required, with background checks and assessments conducted