911 Call Taker: Dynamic Public Safety Operator

National Public Safety Careers; Center Square (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers in Blue Bell, PA is seeking 911 Call Takers to join a center that handles emergency and nonemergency lines. Call takers verify locations, collect caller information, and document details for dispatch.

Candidates typically need a high school diploma and strong listening, typing, and communication skills; training and certifications may follow. This on-site role may involve rotating shifts, nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and remain calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High School Diploma or GED

Job description

National Public Safety Careers in Blue Bell, PA is seeking 911 Call Takers to join a center that handles emergency and nonemergency lines. Call takers verify locations, collect caller information, and document details for dispatch.

Candidates typically need a high school diploma and strong listening, typing, and communication skills; training and certifications may follow. This on-site role may involve rotating shifts, nights, weekends, and overtime.