911 Call Taker — Life-Saving Emergency Communications

Public Safety Dispatch Network; Monroe (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Monroe, OH. The role focuses on obtaining essential details from callers, validating incident locations, and entering information into dispatch software to enable rapid responses.

Training and certification are required, with potential rotating shifts and 24/7 coverage. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.

Qualifications

• Strong listening comprehension and accurate typing required.
• Clear verbal communication and ability to follow structured procedures.
• Basic familiarity with dispatch or call-processing software preferred.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Support callers with calm, focused guidance within training.

Skills

Active listening

Accurate typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Monroe, OH. The role focuses on obtaining essential details from callers, validating incident locations, and entering information into dispatch software to enable rapid responses.

Training and certification are required, with potential rotating shifts and 24/7 coverage. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.