911 Call Taker — Be the First to Help in Emergencies

Public Safety Dispatch Network; Stoneham (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Stoneham, CO. The role focuses on taking emergency and nonemergency calls, confirming details, and documenting information for dispatch coordination.

The position requires strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures, with training and certifications guiding responsibilities. Flexible shifts and ongoing training are typically provided.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension.
• Accurate typing and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Stoneham, CO. The role focuses on taking emergency and nonemergency calls, confirming details, and documenting information for dispatch coordination.

The position requires strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures, with training and certifications guiding responsibilities. Flexible shifts and ongoing training are typically provided.