911 Call Taker & Dispatcher — Dublin Emergency Center

National Public Safety Careers; Dublin (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified 911 Call Takers for opportunities in Dublin, CA. You will answer emergency and nonemergency lines, verify caller information, and document details for dispatch teams.

The role requires a high school diploma and may favor prior customer service or public safety experience. Training and certifications are provided, with variable shifts and potential overtime.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Telephone support

Public safety awareness

Education

High school diploma or equivalent

Tools

Call/dispatch software

Job description

National Public Safety Careers is seeking qualified 911 Call Takers for opportunities in Dublin, CA. You will answer emergency and nonemergency lines, verify caller information, and document details for dispatch teams.

The role requires a high school diploma and may favor prior customer service or public safety experience. Training and certifications are provided, with variable shifts and potential overtime.