911 Call Taker: Be the 24/7 Public Safety Link

Public Safety Dispatch Network; Pauma Valley (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Pauma Valley, CA seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details to coordinate responders efficiently.

Successful candidates typically have a high school diploma and strong listening and typing skills, with the ability to follow structured procedures. Training and required certifications are provided.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Pauma Valley, CA seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details to coordinate responders efficiently.

Successful candidates typically have a high school diploma and strong listening and typing skills, with the ability to follow structured procedures. Training and required certifications are provided.