911 Call Taker: Critical Emergency Support

Public Safety Dispatch Network; Port Lions (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network is seeking a Port Lions-based 911 Call Taker to handle emergency and nonemergency calls. You will confirm locations, collect caller data, and document details in dispatch software, following structured procedures.

Applicants should have strong listening, accurate typing, clear verbal communication, and a customer-service orientation. Some vacancies may require related experience; training will be provided.

Qualifications

• Requires a high school diploma or equivalent.
• Customer service or call center experience is helpful but not always mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network is seeking a Port Lions-based 911 Call Taker to handle emergency and nonemergency calls. You will confirm locations, collect caller data, and document details in dispatch software, following structured procedures.

Applicants should have strong listening, accurate typing, clear verbal communication, and a customer-service orientation. Some vacancies may require related experience; training will be provided.