911 Call Taker: Start a Career in Emergency Communications

Regional 911 Intake Solutions; Pilot Rock (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers to serve in Pilot Rock, OR. You will handle emergency and non-emergency lines, verify locations and caller details, and document information in dispatch systems.

Successful candidates will demonstrate listening and typing skills, complete call-taking training, and work within scheduled shifts in a 24/7 environment. Prior dispatch experience is helpful but not required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and data-entry skills.
• Ability to follow structured procedures and use call-processing software.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Identify urgency using approved questions.
• Enter details into dispatch software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training boundaries.

Skills

Customer service

Listening

Typing speed

Data entry

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks 911 Call Takers to serve in Pilot Rock, OR. You will handle emergency and non-emergency lines, verify locations and caller details, and document information in dispatch systems.

Successful candidates will demonstrate listening and typing skills, complete call-taking training, and work within scheduled shifts in a 24/7 environment. Prior dispatch experience is helpful but not required.