911 Call Taker — Critical Public Safety Support

Public Safety Dispatch Network; Farmingville (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Farmingville, NY seeks a dedicated 911 Call Taker to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

This role may involve rotating shifts, nights, weekends, and overtime, with training and certification requirements. Strong listening, precise typing, and clear verbal communication are essential.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension is essential.
• Accurate typing skills are required.
• Clear verbal communication and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers stay focused on essential questions and instructions.
• Utilize language-access and accessibility resources when needed.

Job description

Public Safety Dispatch Network in Farmingville, NY seeks a dedicated 911 Call Taker to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

This role may involve rotating shifts, nights, weekends, and overtime, with training and certification requirements. Strong listening, precise typing, and clear verbal communication are essential.