911 Call Taker: Emergency Communications Pro

Public Safety Dispatch Network; Austin (NV); On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Austin, NV is seeking dedicated 911 Call Takers to greet callers, gather essential information, and document responses for coordinated emergency actions. Rotation shifts may be required and ongoing training is provided.

A high school diploma or equivalent is common, with strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures as essential skills.

Qualifications

• High school diploma or equivalent common requirement.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Call processing software

Dispatch software

Job description

Public Safety Dispatch Network in Austin, NV is seeking dedicated 911 Call Takers to greet callers, gather essential information, and document responses for coordinated emergency actions. Rotation shifts may be required and ongoing training is provided.

A high school diploma or equivalent is common, with strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures as essential skills.