24/7 911 Call Taker — Start in Public Safety

Public Safety Dispatch Network; Caliente (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Public Safety Dispatch Network in Caliente, NV seeks 911 Call Takers to handle emergency and nonemergency conversations, verify locations, and document calls using dispatch software. The role requires clear communication, precise typing, and the ability to follow established procedures.

Applicants typically hold a high school diploma or equivalent; prior customer service or call-centre experience is helpful.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call-centre is helpful.
• Ability to follow structured procedures and assess situations.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Use approved questions to determine urgency.
• Enter information into dispatch software accurately.
• Forward incident information to the appropriate team promptly.
• Provide calm, clear guidance to distressed callers within training.

Skills

Active listening

Typing speed

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Caliente, NV seeks 911 Call Takers to handle emergency and nonemergency conversations, verify locations, and document calls using dispatch software. The role requires clear communication, precise typing, and the ability to follow established procedures.

Applicants typically hold a high school diploma or equivalent; prior customer service or call-centre experience is helpful.