911 Emergency Call Taker – Critical Public Safety

Public Safety Dispatch Network; Blue Diamond (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Public Safety Dispatch Network in Blue Diamond, NV is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, document details, and coordinate with dispatch personnel to ensure timely response.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Roles may require background checks and completion of call-taking training and certifications.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Blue Diamond, NV is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, document details, and coordinate with dispatch personnel to ensure timely response.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Roles may require background checks and completion of call-taking training and certifications.