911 Call Taker: Critical Public Safety Navigator

Public Safety Dispatch Network; Perryville (KY); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid leave

Professional training

Descripción de la vacante

Public Safety Dispatch Network in Perryville, KY is seeking 911 Call Takers who listen carefully, document accurately, and provide essential pre-arrival instructions within training. This role supports emergency responders by gathering critical information and maintaining calm communication in high-stress situations.

Applicants typically have a high school diploma and related customer service experience; dispatch experience is not always required.

Formación

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conocimientos

Active listening

Typing speed

Verbal communication

Following procedures

Educación

High school diploma or equivalent

Descripción del empleo

Public Safety Dispatch Network in Perryville, KY is seeking 911 Call Takers who listen carefully, document accurately, and provide essential pre-arrival instructions within training. This role supports emergency responders by gathering critical information and maintaining calm communication in high-stress situations.

Applicants typically have a high school diploma and related customer service experience; dispatch experience is not always required.