911 Call Taker: Critical Emergency Support in Farley, MO

Public Safety Dispatch Network; Farley (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Farley, MO. Responsibilities include answering emergency and nonemergency lines, confirming locations, and entering data into call-processing systems. Training may precede independent work, with potential for rotating shifts and overtime.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear communication. Background checks and certifications will be required as part of the hiring process.

Qualifications

• Requires strong listening comprehension and accurate typing.
• Clear verbal communication and the ability to follow structured procedures are essential.
• Customer service or public safety exposure is helpful but not required.
• Successful candidates must meet screening and background requirements.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify urgency and nature of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Follow language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Farley, MO. Responsibilities include answering emergency and nonemergency lines, confirming locations, and entering data into call-processing systems. Training may precede independent work, with potential for rotating shifts and overtime.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear communication. Background checks and certifications will be required as part of the hiring process.