911 Call Taker — Critical Emergency Communicator

Public Safety Dispatch Network; Forest (MS); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers for the Forest, MS area. You will answer emergency and nonemergency calls, verify incident details, and document information for dispatch coordination. Training and structured procedures guide your work to ensure accurate, timely responses.

Applicants typically have a high school diploma and solid listening, typing, and communication skills. Roles require mandatory background checks and may involve rotating shifts, nights, weekends, and

Qualifications

• High school diploma or equivalent.
• Experience in customer service is helpful.
• Strong listening and typing skills are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Active listening

Accurate typing

Clear communication

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers for the Forest, MS area. You will answer emergency and nonemergency calls, verify incident details, and document information for dispatch coordination. Training and structured procedures guide your work to ensure accurate, timely responses.

Applicants typically have a high school diploma and solid listening, typing, and communication skills. Roles require mandatory background checks and may involve rotating shifts, nights, weekends, and