911 Emergency Communications Specialist

Public Safety Dispatch Network; Council Grove (KS); On-site; USD 38,000 - 48,000; Full time

Job summary

Public Safety Dispatch Network in Council Grove, KS seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, confirm locations and caller info, and enter details into dispatch software to guide responders.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are provided by the hiring agency, with diverse shifts including nights and weekends.

Qualifications

• Strong listening comprehension and ability to follow structured procedures.
• Accurate typing and clear verbal communication are essential.
• Experience in call-taking or customer service is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers follow essential instructions and stay focused

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Council Grove, KS seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, confirm locations and caller info, and enter details into dispatch software to guide responders.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are provided by the hiring agency, with diverse shifts including nights and weekends.