Emergency Call Taker — First-Response Support in Baxter Springs

Public Safety Dispatch Network; Baxter Springs (KS); Vor Ort; USD 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Public Safety Dispatch Network in Baxter Springs, KS is seeking 911 Call Takers to handle emergency and nonemergency lines, confirm incident details, and document information in dispatch software. Call takers may work rotating shifts as part of a 24/7 operations team, with responsibilities that include ensuring caller privacy and safety.

Training and certifications are required to perform duties effectively.

Qualifikationen

• High school diploma or equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential information and instructions.
• Adhere to language-access and accessibility resources when needed.

Kenntnisse

Listening skills

Typing speed

Verbal communication

Procedural compliance

Ausbildung

High school diploma

Jobbeschreibung

Public Safety Dispatch Network in Baxter Springs, KS is seeking 911 Call Takers to handle emergency and nonemergency lines, confirm incident details, and document information in dispatch software. Call takers may work rotating shifts as part of a 24/7 operations team, with responsibilities that include ensuring caller privacy and safety.

Training and certifications are required to perform duties effectively.