911 Call Taker & Emergency Communications Operator

Public Safety Dispatch Network; Bellaire (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Bellaire, MI seeks a 911 Call Taker to handle incoming emergency and nonemergency calls, verify locations, and document details for dispatch coordination. This role emphasizes accurate information gathering and clear communication under structured procedures.

Candidates typically have a high school diploma, with minimal dispatch experience acceptable. Training, certifications, and potential background checks are required to begin work in a fast-paced public

Qualifications

• High school diploma or recognized equivalent
• Strong listening comprehension and accurate typing
• Clear verbal communication and ability to follow structured procedures
• Experience in customer service or public safety is helpful but not required

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of situations
• Enter details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Use language-access resources when needed
• Provide pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Bellaire, MI seeks a 911 Call Taker to handle incoming emergency and nonemergency calls, verify locations, and document details for dispatch coordination. This role emphasizes accurate information gathering and clear communication under structured procedures.

Candidates typically have a high school diploma, with minimal dispatch experience acceptable. Training, certifications, and potential background checks are required to begin work in a fast-paced public