911 Call Taker — Critical, Calm Emergency Support

Public Safety Dispatch Network; Central Falls (RI); On-site; USD 42,000 - 66,000; Full time

Job summary

Public Safety Dispatch Network in Central Falls, RI seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations and contact details, and document information in dispatch systems. Candidates should be prepared to work in a fast-paced environment and complete required training and certifications.

The role emphasizes strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Attention to detail

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Central Falls, RI seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations and contact details, and document information in dispatch systems. Candidates should be prepared to work in a fast-paced environment and complete required training and certifications.

The role emphasizes strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.