911 Call Taker: Fast-Paced Emergency Support

Regional 911 Intake Solutions; Coventry (RI); Vor Ort; USD 41.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Coventry, RI is seeking qualified candidates for 911 Call Taker opportunities. These roles involve taking emergency and non-emergency calls, confirming locations, and documenting details for dispatch.

A high school diploma or equivalent is required; strong listening, accurate typing, and clear verbal communication are essential. Training will cover call-taking procedures and certifications.

Qualifikationen

• High school diploma or equivalent; customer service or public safety experience helpful.
• Strong listening, accurate typing, and clear verbal communication; ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software; forward incident information promptly.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Jobbeschreibung

Regional 911 Intake Solutions in Coventry, RI is seeking qualified candidates for 911 Call Taker opportunities. These roles involve taking emergency and non-emergency calls, confirming locations, and documenting details for dispatch.

A high school diploma or equivalent is required; strong listening, accurate typing, and clear verbal communication are essential. Training will cover call-taking procedures and certifications.