911 Call Taker – Lincoln, RI (Public Safety Support)

National Public Safety Careers; Lincoln (RI); On-site; USD 42,000 - 65,000; Full time

Job summary

National Public Safety Careers seeks a skilled 911 Call Taker in Lincoln, RI. This role handles emergency and nonemergency lines, confirming locations and contact details while following structured procedures.

You will enter information into dispatch software and promptly relay data to responders, providing guidance to callers as needed. Candidates should have strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• Strong listening comprehension required.
• Accurate typing and data entry skills.
• Clear verbal communication with the public and responders.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Customer service

Education

High school diploma or GED

Job description

National Public Safety Careers seeks a skilled 911 Call Taker in Lincoln, RI. This role handles emergency and nonemergency lines, confirming locations and contact details while following structured procedures.

You will enter information into dispatch software and promptly relay data to responders, providing guidance to callers as needed. Candidates should have strong listening skills, accurate typing, and clear verbal communication.