911 Call Taker — Calm, Precise Emergency Support

National Public Safety Careers; Williamsburg (MO); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers is seeking 911 Call Takers for opportunities in Williamsburg, MO. The role involves handling emergency and nonemergency calls, confirming locations, and using dispatch systems to relay critical information.

Training is provided for procedures and pre-arrival instructions. Qualifications emphasize high school diploma and strong listening, typing, and communication skills; prior public safety or customer-service experience is helpful but not mandatory.

Qualifikationen

• High school diploma or equivalent.
• Strong listening, typing, and communication skills.
• Previous public safety or customer-service experience is helpful but not required.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions after training and certification.

Kenntnisse

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Ausbildung

High school diploma

Tools

Call-processing software

Dispatch software

Jobbeschreibung

National Public Safety Careers is seeking 911 Call Takers for opportunities in Williamsburg, MO. The role involves handling emergency and nonemergency calls, confirming locations, and using dispatch systems to relay critical information.

Training is provided for procedures and pre-arrival instructions. Qualifications emphasize high school diploma and strong listening, typing, and communication skills; prior public safety or customer-service experience is helpful but not mandatory.