Emergency Call Taker: Calm, Precise, Life-Saving

Public Safety Dispatch Network; New Cumberland (Cumberland County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in New Cumberland, PA. The role involves answering emergency and nonemergency lines, confirming locations, and capturing concise incident information in dispatch software.

Applicants should have a high school diploma or equivalent and strong listening and typing skills, plus clear speaking ability. Training, background checks, and certifications are required as part of the selection process.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide information and instructions within training and certification scope.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in New Cumberland, PA. The role involves answering emergency and nonemergency lines, confirming locations, and capturing concise incident information in dispatch software.

Applicants should have a high school diploma or equivalent and strong listening and typing skills, plus clear speaking ability. Training, background checks, and certifications are required as part of the selection process.