911 Call Taker — Calm, Precise Emergency Support

Public Safety Dispatch Network; Morton (MS); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Scott to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination. This role requires precise listening, accurate typing, and effective verbal communication in high-pressure situations.

Call takers may work rotating shifts and must complete required training, assessments, and certifications.

Qualifications

• High school diploma or equivalent required.
• Strong listening and communication skills essential.
• Ability to follow structured procedures and work in a team.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival information only within training and certification.

Skills

Listening comprehension

Typing speed/accuracy

Verbal communication

Follow structured procedures

Education

High school diploma or GED

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Scott to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination. This role requires precise listening, accurate typing, and effective verbal communication in high-pressure situations.

Call takers may work rotating shifts and must complete required training, assessments, and certifications.