911 Call Taker: Calm, Precise Emergency Support

Public Safety Dispatch Network; Midway (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Blum, Texas is seeking motivated 911 Call Takers. You will answer incoming emergency lines, verify locations, gather essential details, and enter information into dispatch systems.

This role may involve rotating shifts to cover 24/7 operations and requires strong listening, typing accuracy, and clear verbal communication. Candidates with a high school diploma or equivalent, customer service experience, and the ability to follow scripted procedures will succeed.

Qualifications

• High school diploma or equivalent required or accepted.
• Customer service or dispatch experience is helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions within training and certification requirements.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Blum, Texas is seeking motivated 911 Call Takers. You will answer incoming emergency lines, verify locations, gather essential details, and enter information into dispatch systems.

This role may involve rotating shifts to cover 24/7 operations and requires strong listening, typing accuracy, and clear verbal communication. Candidates with a high school diploma or equivalent, customer service experience, and the ability to follow scripted procedures will succeed.