911 Call Taker — Calm, Precise Emergency Support

Public Safety Dispatch Network; Alcolu (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continued training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Alcolu, SC. You will answer emergency and nonemergency lines, confirm locations, and document details for dispatch teams, following standardized questions and procedures.

Applicants should have a high school diploma or equivalent. Prior customer service or public safety exposure is helpful, and candidates must demonstrate strong listening, accurate typing, and ability to follow structured processes.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Successful candidates need strong listening comprehension and accurate typing.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Alcolu, SC. You will answer emergency and nonemergency lines, confirm locations, and document details for dispatch teams, following standardized questions and procedures.

Applicants should have a high school diploma or equivalent. Prior customer service or public safety exposure is helpful, and candidates must demonstrate strong listening, accurate typing, and ability to follow structured processes.