911 Call Taker: Calm, Precise Emergency Support

Public Safety Dispatch Network; Wallace (SC); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network in Wallace, SC seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams.

The role emphasizes listening, accurate typing, clear communication, and following structured procedures, with training and potential certifications. Work conditions include rotating shifts and adherence to strict privacy rules.

Formación

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening skills

Typing accuracy

Verbal communication

Follow procedures

Educación

High School Diploma or GED

Herramientas

Dispatch software

Descripción del empleo

Public Safety Dispatch Network in Wallace, SC seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams.

The role emphasizes listening, accurate typing, clear communication, and following structured procedures, with training and potential certifications. Work conditions include rotating shifts and adherence to strict privacy rules.